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Help & Info

Thank you for choosing Nexifye for your product needs. We recommend carefully reading our Policies before placing your order.

Shipping Policy

Shipping

  • Shipping costs are non-refundable and are determined based on the weight of the items in your order and your delivery location.
  • The delivery date of your order may vary due to factors such as carrier practices, delivery location, selected shipping method, and the number of items ordered.
  • Your order may arrive in separate shipments, depending on product availability and delivery logistics.

Taxes and Additional Charges

  • Depending on your location and the size of your order, additional shipping charges may apply.
  • You are responsible for covering all taxes associated with the delivery of your order, including but not limited to: sales taxes, value-added tax (VAT), customs duties, and import fees.

Damage Report

  • If your order arrives damaged, you must contact us within 5 days of receiving it.
  • The delivery date of your order may vary due to factors such as carrier practices, delivery location, selected shipping method, and the number of items ordered.
  • It is important to notify us as soon as possible so that we can resolve the issue and take the necessary actions.

Refund Policy

Eligibility for Refunds and Exchanges

At Nexifye, your satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us to initiate a return or exchange.

Return or Exchange Period

  • You have 30 days from the date of purchase to request a return or exchange.
  • This allows you sufficient time to evaluate your purchase and ensure it meets your expectations.

Conditions for Returns or Exchanges

  • Items must be in their original condition, unused, and in the same packaging as received.
  • All original materials (boxes, accessories, etc.) must be included.
  • A receipt or proof of purchase is required to process returns and exchanges.

How to Make a Return or Exchange

To return or exchange a product, you must first obtain a Return Merchandise Authorization (RMA). Please contact our support team with the following information:

•Order number
• Reason for return or exchange
• Photos (if applicable)

Our team will guide you through the process and provide you with the necessary instructions.

Refunds

  • Regular-priced items are eligible for a full refund to the original payment method.
  • Sale items will be refunded at the price paid at the time of purchase.

Any Questions?

Email:

support@nexifye.com

Submit our short form to let us know how we can assist you. We usually respond within 24 hours:

FAQ

Our routers feature quick and intuitive setup—simply plug it in, follow the guided steps, and enjoy instant connectivity.

Our routers are designed for various home sizes, covering up to 3,000 ft² (280m²) with the MX3 Mesh system, while standalone routers like RX2L Pro and RX12 Pro provide extensive coverage for large homes and apartments.

Yes, Nexifye routers offer comprehensive parental control features, enabling you to set browsing limits, block inappropriate websites, and manage your family’s online time effortlessly.

Absolutely. Our latest models, such as the MX3, RX2L Pro, and RX12 Pro, are equipped with advanced Wi-Fi 6 technology, offering faster speeds and improved connectivity for multiple devices.

Definitely. With advanced features like MU-MIMO and OFDMA, our routers efficiently handle multiple devices, providing smooth streaming, gaming, and browsing experiences simultaneously.

Yes, our Wi-Fi 6 routers provide dual-band (2.4 GHz and 5 GHz) connectivity, ensuring optimized speed, reliability, and reduced interference.

Yes, the Nexifye mobile app lets you conveniently monitor and control your network remotely, offering features such as speed tests, guest network management, and parental control settings.

We manufacture and distribute our products directly, eliminating unnecessary markups and ensuring you receive premium-quality routers at unbeatable prices.

Yes, we regularly provide limited-time offers, bundle deals, and seasonal discounts—check our website frequently to take advantage of current promotions.

We offer a hassle-free 30-day return policy, allowing you to shop confidently with full assurance of your satisfaction.

Nexifye provides fast and efficient worldwide shipping, with most orders arriving within 2-5 business days depending on your country. We have local stock available in many countries in North/Central America.

Yes, you’ll receive tracking details via email immediately after your order ships, so you can monitor your shipment’s status easily.